Frequently Asked Questions

From cracked iPhone screens to water-logged Samsung Galaxy phones to Playstation meltdowns to fried PCs or Macbooks—we know that electronics get damaged.
Below is a list of Frequently Asked Questions about electronic repairs.
Electronic Repairs General Questions

What types of Smartphones do you repair?

We repair all smartphones available in the market including Apple, HTC, Samsung, Motorola, Blackberry, Nokia and Huawei smartphones.

I tried repairing my smartphone myself, can I still bring it in for repair or diagnostic?

Yes, no problem, please walk in to the store and bring your device, or mail it to us.

I have multiple issues with my smartphone, can I get a deal on multiple repairs?

Yes you can, give us a call and describe your problem and we will see what we could do for you.

Mail in Electronic Repairs Questions

Can I mail in any device for repair?

You can mail-in anything listed on our site. If you have any questions or your device is not listed please call and our technicians will assist you.

What should I include when I am shipping my device to you?

We only need your device, do not include accessories or the original packaging as this will only increase shipping cost. Any other information we need will be provided from the mail-in form.

Do I have to include my passcode with my phone?

It is recommended. We need the passcode in order to test your phone after the repair. If you do not wish to provide your passcode, certain phone functions won’t be tested such us camera, Wi-Fi, and Bluetooth, and therefore can’t be verified by us to work.

Do you need my SIM card?

No we do not need your SIM card but without it we cannot fully test your device.

Glass & LCD Replacement Service

After dropping my phone it has become unresponsive to touch, does the glass repair fix this issue?

Yes, any non responsiveness your phone is suffering due to a drop will be corrected with the Glass & Digitizer repair, as the Digitizer that is being replaced is the part responsible for all touch functionality. Check out our blog and glass replacement article to learn more about broken glass and the repair process.

How do I know if I need the LCD repair or not?

If the actual screen of the phone is bleeding, white, or has any dead pixels then you’re going to need to select the LCD & Glass option as the LCD has suffered irreversible damage. Still not sure? Send a picture of the current condition of the phone while it is powered on to support@smartfix.linethemes and we will do our best to diagnose it.

The glass on my iPhone is completely shattered and is chipping off, is the glass replacement service all I need?

Yes, the glass replacement service will replace the entire glass face, so the extent of the damage to the previous glass does not matter.

Still need help? No worries, shoot Techrevive a message

78A Garden Street, East Geelong, VIC 3219
Support : (03) 5273 0261
Mon to Fri : 9:00am – 5:00pm
Sat : 9:00am – 1:00pm

Repairs & Advice for

Screen replacements, Screen repairs, iPhones repairs, Samsung repairs, Mobile device repairs, Google repairs, iPad repairs, Tablet repairs, MacBook repairs, Mac or PC repairs, Laptop repairs, Gaming console repairs, Nintendo Switch repairs, Xbox repairs

Service Locations

Geelong, Surf Coast, Bellarine Peninsula
Mail-in service for: Yarrawonga, BiRite Mansfield, Apollo Bay Newsagency, Stolz Telecom Benalla

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